The challenges of field service management
The general challenge of field service management is the fact that it’s extremely complex due to all the moving parts that need to be managed simultaneously. Add unpredictable components to the equation and an already-difficult job just got ten times more difficult. Predicting things in an unpredictable environment every day is simply impossible.
Many industries face the challenge of attracting and retaining talent amidst a shrinking talent pool of skilled workers as well as increasing operational costs. Coupled with a lack of technology to manage complex assets, expanding service needs from customers who require quicker and better services, it can all seem like too much to handle.
Mobile service technicians face scheduling conflicts, the ability to access essential data they need to do their jobs, and frequent miscommunications about certain job tasks, which results in them having to make return trips.
Without the right tools, field service work is an operational nightmare. All the required scheduling, dispatching, monitoring, and iterating through unknown conditions requires a lot of facilitating, especially if all tasks are done manually. At the same time, organizations are not equipping their teams with the right tools.
That’s why organizations adopt field service management solutions to help automate some of the more complex components of the job so business leaders can go about managing the aspects of the job that need their attention. But the adoption rates of the field service management solutions that are necessary to solve some of these operational difficulties is low.
According to this study, only 48% of organizations that require field service management software are actually adopting field service management solutions.
On top of that, the organizations that do adopt these technologies, 45% of field technicians say the tools they use aren’t fast enough, and 38% of all service technicians say they can’t access all the information they need.
Finally, many organizations adopt many tools over time that aren’t compatible. For field service management to run smoothly, it’s critical for organizations to adopt integrated end-to-end solutions that cohere with the tools you already use and that they are customizable to the specific mission-critical needs of your business.
They need to be easy for your field teams to use and display dashboards that offer enterprise-wide visibility for stakeholders to view business resources to make up-to-the-minute decisions that are crucial to running a smooth operation.
That’s why organizations around the world are adopting field service management solutions like B2Field, which gives organizations the scheduling, dispatching, communitications, and reporting and analyzing capabilities field service businesses need to successfully manage their organizations and grow.
B2Field is custom-built to suit your specific company needs and it integrates seamlessly with your existing tools and CRM software so you can hit the ground running on day one.