Your team play in the field is indicative not only of the customer service but the whole company in general in the eyes of the customers. Foremost in terms of coordinated performance and efficiency. When your field staff act as a team and support each other even miles apart, you can always get more orders done and deliver superior customer experience.
One of the features supported in B2Field is Users and Roles Management. It allows supervisors to grant or restrict certain functionalities to their digital teams and provides visibility of their direct reports only. Worth mentioning, that it can be a great plus for large multi-state companies employing hundreds and thousands of people.
Are your sales reps or field engineers being completely honest with you? When managers’ control loses its grip outside the office, then human factor takes its toll. Including fuel frauds, documents altering and using company vehicles to moonlight. We know exactly what employees hide from their bosses. How did we find out? Simply by asking them.
While a smartphone enables your field employees to make calls and use a variety of apps, it allows you as a manager to always be aware of where your teams are. More and more companies are turning to mobile devices to track work progress, employee performance and efficiency. Well, and costs. But the most popular mobile feature is the real-time location and employees’ trip history.
Developing and maintaining customer relationships and establishing the new ones are key responsibilities of any sales representative.
The service they provide is essential for your customer loyalty. A special mobile app will help you empower your employees to do better in their daily operations.