Your team play in the field is indicative not only of the customer service but the whole company in general in the eyes of the customers. Foremost in terms of coordinated performance and efficiency. When your field staff act as a team and support each other even miles apart, you can always get more orders done and deliver superior customer experience.
One of the features supported in B2Field is Users and Roles Management. It allows supervisors to grant or restrict certain functionalities to their digital teams and provides visibility of their direct reports only. Worth mentioning, that it can be a great plus for large multi-state companies employing hundreds and thousands of people.